How a Subscriber is Billed (At the Beginning of Cycle)
Create and manage your own subscription plans in Muvi One. By configuring subscription plans you can charge your subscribers/viewers monthly or yearly, set up automatic renewals, and offer free trials. All the subscription plans you configure will be displayed on your website/App. Your subscribers/viewers can select the plans according to their preferences.
|Note: First you need to integrate Payment Gateway (Monetization -> Payment Gateway) to enable subscription plans.|
Before adding a Subscription plan, first, you need to enable this feature in the CMS.
All content subscription plan is applicable to all the content in your store (i.e., VOD Single Part, Multi-Part, Live Streaming, Audio, etc.). If one end-user will purchase the "All Content Subscription Plan", he/she can watch all types of content in the store.
You can create a 'Specific Content Subscription Plan', where users will pay monthly/quarterly/yearly subscriptions to watch a specific group of content. It is different from a normal subscription plan. In a normal subscription, users can watch all the content by paying a monthly/quarterly/yearly subscription fee. The 'Specific Content Subscription' plan is suitable for users who wish to watch a specific group of content for a certain period by paying a lesser amount instead of buying a normal subscription plan at a higher price to watch all the content. You can create a subscription plan for different categories of content. For example, you can create a plan for action movies or create a plan for movies of a specific actor or TV series. Renewal of the Specific Content Subscription Plan will be done independently.
To add a new Specific Content Subscription Plan,
As per your requirement you can change the order of your subscription plans. Once you change the order of your subscription plans in the CMS, it will show in your website accordingly. You can also make a subscription plan default. When users visit your website it will be selected by default.
You can send subscription expiry notification to the users before their subscription expires. So, your users will get to know when they have to renew their subscription plan. You can either send the notification to their registered email address or to the application (Website/App) or both directly.
Now, your users will get a notification before their subscription expires (Either via email or website/app or on both).
You can Geo-block any subscription plan for a specific country/region. The blocked plan will not be visible in the country/region for which it is Geo-blocked. Users will not be able to view the plan when they try to register to your store.
Create "Private Subscription" plans that you can share with specific end-users via a separate URL. The private subscription plans are not visible to other end-users on your website/app on the registration page. These private plans can only be purchased when the admin shares the plan link with the specific end-users. It allows you to reward your loyal customers by sending them special plans individually and you can create separate private plans for corporates to maximize your revenue as well.
Either you can make an existing subscription plan as a private plan or you can create a new private subscription plan. To make any existing subscription plan to a private plan, you need to click on "Edit Plan" to edit the plan and then you need to select "Private" and click on "Update".
|Note: At present, the private subscription plan feature is only enabled for the "Revo Template".|
How to Send Private Subscription Link to End-Users
Once the private subscription is created, you can send the link to the specific end-users. The end-users can buy the subscription from the link.
How to Convert a Private Subscription Plan to Public
If you wish, you can convert a private subscription plan to a public plan. Once the private plan is converted to a public plan, all your end-users/visitors can view it on the "Registration" page of your store.
"Simultaneous Streaming Device per Subscription Plan" feature allows you to create subscription plans in which you can restrict the users to stream the content only on a specific number of devices. For example, if you will create a subscription plan which has the restriction to stream the content only on 4 devices, then the user who subscribes to this plan can stream the content simultaneously only on 4 different devices. Likewise, if you will create a subscription plan which restricts the user to stream the content on 2 devices, then the user who subscribes to this plan will be able to stream only on 2 different devices. If the number of streaming devices exceeds more than the limit which is associated with the subscription plan, then the user will get a warning message.
To create the subscription plan with a restricted number of simultaneous devices,
Note: To select the device restriction rule in the subscription plan, first, you need to add the restriction rule in the Policy. To know how to create Policy Rules in Policy, please Click Here.
You can also Edit or Disable an existing subscription plan through the Muvi CMS.
Note: If you edit the price of an existing subscription plan, then the existing subscribers will be charged with the old price and the new subscribers will be charged with the new price for the same subscription plan.
To Disable a particular subscription plan, you need to follow these steps.
Similarly, if you wish you can also enable a particular subscription plan which was already disabled. Simply click on “Enable” under Action on the right-hand side of a particular subscription plan and then click on “Yes” when asking for confirmation.
You can translate the subscription plan name to another language. When your users select their preferred language on your website/app, they will see the subscription plan name in that language. (e.g. If your subscription plan name in English is "Silver Plan", you can change it to French i.e. "Plan Argent". When your users select French on your website they will see the French name of the subscription plan.)
All the Subscription Plans and Bundles will be displayed on your website. Your subscribers can see these plans when they visit the “Register Page”. Users need to click on a specific plan/bundle to buy it. (See Below Screenshot)
Users can view the Subscription Plan/Bundle they have purchased by clicking on "My Plans" under profile menu. However, they have to first login to your website to view the Subscription Plan/Bundle. They can also cancel a Subscription Plan/Bundle by clicking on “Cancel”.
If you have added multiple subscription plans, then the end-users can upgrade from their current subscription plan to a higher subscription plan. They can upgrade the plan from your website/app (i.e., Android, iOS). Please click here to know how end-users can upgrade their current subscription plan.
When a new subscriber wants to register to your website, he/she has to select a subscription plan along with that he/she needs to provide his/her credit card information. If the subscriber selects a subscription plan with a free trial period, then once the free trial period is over, the subscription amount will be automatically charged from the credit card associated with the account. Then afterward the subscriber will be charged on the same date of every month if he/she has selected a monthly plan. If the subscriber selects a 3 months plan, 6 months plan, or 1-year plan then he/she will be charged accordingly.
If a subscriber selects a plan that doesn’t have a free trial period, then he/she will be charged immediately and his/her billing cycle starts from that particular date. For example, if a subscriber selects a monthly plan on the 10th of a particular month, then he/she will be charged next on the 10th of the next month.
A subscriber can cancel his/her account any time he/she wants. Also, you can remove any subscriber when it is required. When a subscriber cancels his/her account, he/she will not be able to access any content from your website. However, the subscriber can browse your website. After canceling his/her account when a subscriber logs in next time, he/she will see a reactivation page. (Which increases your revenue potential and prevents misuse). After deactivating his/her account the subscriber can enjoy all the benefits of a paid subscriber.
We take the following actions in case of a payment failure during the charge of a subscriber’s credit card.
Note: If the subscriber adds or updates any Credit Card within the days between payment failure and cancellation, then we simply charge the due amount and send the invoice to the corresponding subscriber as well as to the Admin.
Let us know so that we can improve.
No Credit Card Required
Let’s uncover the past, navigate the present, and chart the course for what’s next in the dynamic world of streaming! In this webinar, we’ll embark on a journey through the dynamic landscape of streaming, exploring its roots, current state, and the exciting innovations shaping its future, all while uncovering the role of Muvi in this transformative journey.
Things the webinar will cover: