How to Manage End-User Details (User Management)

Product: Muvi One

Introduction

How to View End-User Status

Adding End-User

Managing End-Users

How to Delete an End-User

Assign Multiple Plans (Subscription, PPV) to the End-Users

Introduction

The user management feature allows the store admin to view the status of the end-users according to their types including the registered users, subscribers, PPV subscribers, and free users. Admin can add free users and manage end-users such as sending them reset password emails, updating email addresses of users, and adding phone numbers of users. Admin can also delete a specific end-user(s) from the CMS.

View End-User Status

To view end-user status, navigate to “User Management” --> “Users” in the Dashboard.
Here you can see 4 columns: "User Name", "joined On"," User Type", and 'Source".
Under "User Name," you can see the end user's name, email, and phone number (if added).
Under "Joined On", you can view the end-user registered date.
Under the "Type", you can see whether the end-user is a "Free Registered" user or a "Free User", "Subscriber", "PPV Subscriber", or "Cancelled".
Click on the end-user's "Name" to view the details of the end-user. You can view the user's "Profile Information", 'Engagements", and "Active Plans".
You can also click on the "Edit Icon" on the right-hand side of an end-user and view the details (i.e., "Full Name", "Email", "Phone", etc.) and edit them.
Click on the "Filter" option to filter the end-users according to their "Type" and view the "Period" details during which the end-users were added. After selecting the desired options under "Type" and "Period", click on "Apply" to view the results.
You can type the end user's name in the search bar to find specific user details.

Adding an End-User

You can also add an end-user from the CMS. You can add a Registered User (A user without a subscription, who might have limited or no access to the content in the store) or a Full Access User who will have unlimited access to all subscription and PPV content.

To add an end-user, navigate to "User Management" -->"Users" in the Dashboard.
To add an end-user, click on “Add” and then click on "Add User".
Type the end-users' "Full Name", "Email", "Phone (optional)", "Password (optional)", and "Confirm Password (optional)", and select the "User Type" from the drop-down (i.e., Full Access, Registered).
Click on “Save”. The end-user will be added. You can repeat the process to add multiple end-users.

Note: While creating new end-users, adding a "Password" for the end user is optional. The password will be created automatically by Muvi and will be sent to the end user.

Managing End-Users

You can edit the end-user details (i.e., Name, Phone Number, User Type), and you can send them an email notification to reset their password.

To manage the end-users, navigate to “User Management” --> “Users” in the Dashboard.
Click on the "Edit icon" to edit the end-user details. You can edit their Full Name, Phone Number, and/or User Type.
Click on "Update" to save the changes.
To send the end-users' password reset email, click on the 3 dots on the right-hand side of a specific end-user and click on "Send Reset Password Link". When asked for the confirmation, click on "Proceed".
The end-user will receive the password reset link in his/her registered email address.

How to Delete an End-User

You can delete an existing end-user from the CMS. You delete a Free User or a Free Registered User.

To delete an end-user, navigate to "User Management" -->"Users" in the Dashboard.
Click on the "Trashcan Icon" on the right-hand side of a specific end-user you want to delete.
When asked for confirmation, click on "Proceed" to delete the end-user.
Once the end-user is deleted, then he/she will not be able to log in to your website and access your content anymore.

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