Table of Content

Managing User Generated Content

Introduction

Enabling User Generated Content

How Users Can Upload Content

Uploading Content via Mobile App

Approving User Generated Content

How Users Can View & Manage Content

How Users Can Delete Content

Enabling Fan Report for Up-loaders

Introduction

Our “User Generated Content” or UGC feature allows your users to upload their own content to your store from your website/mobile app. Users can add content, upload video, edit content, and share the embed link of the content. Whereas, in the CMS you can “Approve the Content”, edit and/or delete the content that has been uploaded by the user. Once the content is uploaded by the user, the monetization methods set in the CMS by the store admin will be applied to the user’s content by default.

Note:

UGC feature is freely available for the Muvi Professional subscription plan and above. Muvi Standard plan customers need to pay additionally to use this feature as this is a premium feature.
At present, all stores having sub-domains with Muvi (i.e. abc.muvi.com) can allow their users to upload content to their store. However, stores with other domains (i.e. abc.com) need to add a support ticket to get permission to allow their users to upload content.
All the monetization methods (Subscription, PPV) already set for the store will be automatically applied to the UGC content once it is approved by the store admin.
At present, end-users/non-Admins cannot set any monetization method (Subscription, PPV) for the UGC content they upload.
At present, users can only upload video content.

Enabling User Generated Content

To allow your users to add content to your store, first, you need to enable “User Generated Content” in your CMS.
Go to “Manage Content” --> “Settings” in your CMS
Under "User Generated Content" select the checkbox for "Enable UGC(user-generated content). Will allow users to add content".
Click on “Save”
Select the checkbox for “Review UGC(user-generated content)”, if you want to first review the content uploaded by the users and then give your approval to publish it on the website. If you will not approve the content, then it will not be available on the website. If you do not select this option, then all the content uploaded by the users will be automatically approved.
Finally, click on “Save”

Note: At present, this feature is only available in Modern and Revo Template.

How Users Can Upload Content

Once you will enable the “User Generated Content” in the CMS, the users will see an option “My Uploads” under the profile menu after they login to your website.

Users need to click on “My Uploads” under profile menu
Under My Uploads, they need to click on “Add Content”
They need to type “Content Name”
Type “Story/ Description” about the content
Select “Content Category” from the drop-down
Add "Search Tags" in the corresponding field. (Search tags will help users find the content easily by typing the tags in the search bar. You can use words related to the content as search tags)

Note: First add "#" to enter search tags in the text field. Press "Enter" key or "," comma. You can add multiple search tags.

Upload a “Poster” for the content (Users can upload .jpeg, .gif, .png and. svg images. However, if they are uploading. svg images then they will not able the crop the image and few old browsers do not support this image format)
Click on “Save & Continue”
The users will get a popup that the content has been successfully added and they need to click on “OK”

Uploading Content via Mobile App

End users can upload content via their mobile devices using your mobile app(Android, iOS). To upload the content, users first, need to login to your mobile app.

To upload content, users need to click on "My Upload" on the menu.
Then, they need to click on the "+" icon to add content.
They need to type “Content Name”
Type “Story/ Description” about the content
Select “Content Category” from the drop-down
Upload a “Poster” for the content (Users can upload .jpeg, .gif, .png and. svg images. However, if they are uploading. svg images then they will not able the crop the image and few old browsers do not support this image format)
Then they can upload the “Top Banner”.
They need to click on “Save & Continue”
Users will get a confirmation message that the content is created successfully, and they need to click on “Yes” to upload the video.
They need to click “Browse Video” to browse and upload the video from their mobile device.
Once the video is uploaded it will be encoded and then published in your store.

Approving User Generated Content

The content added by the user will not appear on the website, until you approve it in the CMS.

To approve content, go to “Manage Content” -->”UGC Approval” in your CMS
In the Manage UGC page, under “Action”, click on “Approve”
When asked for confirmation, click on “Yes” to approve the content.
Then need to click on "OK" to confirm.
In this page you can view which user has uploaded what content, you can preview the content, view/edit the content and/ delete the content.

How Users Can View & Manage Content

After you approve the content, it will be available on the website. Users can view the content by searching for it in the search bar or clicking on the content category which is assigned to the content.

The user who has added the content, can view it under “My Uploads”

To view the content, they need to click on it
They need to click on “Edit Content” to make any changes to the content
If users want they can share the embed link of the content by clicking on “Embed Content” and then they can copy the embed URL and share it anywhere they want
Users can upload a new video for the content by clicking on “Change Video”

How Users Can Delete Content

Users can delete the content which they have uploaded. To delete the content, users first, need to get the approval of the admin. The content will be deleted after getting the admin's approval. Once the content is deleted, the users will get an email notification regarding this.

To delete content, users need to click on the "Delete" button on the right-hand side of the content.
They will see a warning popup that the content will be deleted. They need to click on "Yes".
Then they will see the message that they need the admin approval to delete the content. They need to click on "Ok".
Admin needs to check the delete approval request in UGC Approval section. There is a section named "Approval to Delete".
Once the admin approved the delete request of the specific user, the content will be deleted.