By enabling the live chat option in Muvi Live, you can allow your end-users to start a group chat during the live streaming. The end-users can participate in the live chat while watching the live streaming. They can send messages, emoticons, etc. Also, the admin can manage the chat during the live streaming. Admin can block any user to participate in specific live streaming. One end-user can block another end-user and there are more features.
End-users can chat with each other or with the host (admin) when they are watching live-streaming content. The chat option will be displayed on the player by default during the live streaming once it is enabled.
|Note: Only logged-in end-users can participate in the live chat.|
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Creating a new-age customer support system requires leveraging modern technologies and strategies to provide exceptional customer service which includes creating workflow laced tools for listing and managing customer enquiries, issues, internal requests, delivery backlog, release management, feedbacks, To Dos for teams, SLAs etc seamlessly by tailoring it as per your processes and policies. In this webinar you get to understand how to implement a strategic customer support system by understanding our innovative workflow management tool and also managing integrations with ease. Also it will help you be able to track, monitor the deliverables in an effective and efficient manner.
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