Introduction

How It Works

Enabling Paywall for a Live Stream

How to Enable Paywall Live Mode (Verify Your Identity)

CMS Status During the Identity Verification

How Payment is Processed (from end-users to admin)

How to Manage Chargebacks/Refunds to the End-Users

Introduction

Unlock the power of monetization with Paywall in Live. Now, you can effortlessly generate revenue from your live streams, whether it's sports events, seminars, concerts, online classes, or tournaments. With our Pay Per View (PPV) monetization feature, your viewers will be prompted to purchase the live stream when they click on the embedded or shareable link.

Not only can end-users buy access to the live event before it begins, but they also have the option to purchase the event itself. Plus, you can monetize your live stream in multiple currencies, making engaging a global audience easier.

As an admin, you have full visibility into the transaction details of end-users who have already paid for the live stream. Stay in control and maximize your revenue potential with Paywall in Muvi Live. Start monetizing your live streams effortlessly today!

How It Works

• When you enable Paywall in Live, the test transaction mode (or Stripe Sandbox Mode) will be enabled (for both Free Trial users and Subscribers).
• During the "Test Mode", you can set up your default currency and add prices for the live streams.
• During the "Test Mode", you can only test the transactions from the end-users (the Payins only). You can use 4242 4242 4242 4242 as the card number, January 2030 as the expiration, and 123 as the CVV for testing.
• The transactions during the "Test Mode" will automatically get flushed when you switch to "Live Mode".
• You can enable "Live Mode" to activate the actual transactions.
• When you enable "Live Mode", you need to verify your account details from Stripe Connect.
• Once your account is verified you will get the payouts directly in your bank account connected to Stripe Connect.

Enabling Paywall for a Live Stream

When you enable the Paywall the test transaction mode (or Stripe Sandbox Mode) will be enabled. During the test mode, you can only test the transactions from the end-users (the Payins only). You must enable the "Live Mode" to initiate the actual transactions.

The “Test Mode” or Stripe Sandbox mode of Paywall is pre-activated for the Live free trial users and the subscribers. During the test mode of Paywall, you can only test the transactions from the end-user end (payins) using a test card (you can use 4242 4242 4242 4242 as the card number, January 2030 as the expiration, and 123 as the CVV for testing).

• Click on “Add Live Stream” in the Live CMS.
• Type the “Stream Name” (e.g., Live Boxing Match, Live Music Concert, etc.)
• Type a short “Description” about the live stream.
• Select the “Source”.
• You can choose “Encoder or Streaming Software” to live stream using OBS, vMix, Stream Labs, etc.
• You can select “External Live Feed” to live stream using an external live feed URL (e.g., HLS, RTSP, or MPD).
• Enable “Paywall”.
• You will be asked for confirmation to enable Paywall in “Test Mode”. You will not be asked for this confirmation when the “Live Mode” is enabled.
• Click on “Confirm”.
• If you have not set up the default currency (from the Paywall settings), then you can select the default “Currency” from the drop-down (multiple currencies from different countries are available to select).
• Click on "Confirm" to set your "Default Currency". Once the default currency is set, you can't change it.
• Type the “Price” (e.g., 5, 10, 20, 100, etc.).
• In the “Event Time” field, select the event start “Date” and “Time” and event end “Date” and “Time”. You can click on "Now" to select the current time.
• Select “Advertisement” to show ads in the live stream.
• Select "Record” if you want the live stream to record in the background.
• Select "DRM” to protect the live stream from piracy.
• Select the “Nearest Server Location” from the drop-down menu.
• Click on “Save”. The live stream will be created.

How to Enable Paywall Live Mode (Verify Your Identity)

To receive the actual payments from the end users, you need to change from the test mode to the live mode of the Paywall. Once you enable the live mode, you must verify your identity with Stripe Connect to receive the payouts.

• To enable the Paywall “Live Mode”, navigate to “Monetization”--> “Paywall” in the Live CMS.
• Click on the “Settings” tab.
• Under “Identity Verification”, click on “Click here to initiate the identity verification process”.
• When asked for confirmation, click on “Confirm” to initiate the verification process.
• The “Live Mode” will be enabled, and you will be redirected to the “Stripe Connect” page to start the verification process.
• You must provide all the necessary information and follow the on-screen instructions in the Stripe Connect page to complete the verification process.

• Once your identity verification is completed, you can view it on the Stripe Dashboard (see the below screenshot).

• You can also view the identity verification status in the live CMS (see the below screenshot).

CMS Status During the Identity Verification

The status in the Muvi Live CMS during the identity verification process varies depending on how far you are from verifying your identity. Below are some key statuses you will experience in response to Stripe’s KYC (Know Your Customer) requirements and any issues encountered during the identity verification process.

• Paywall Account Verification Initiated

CMS Status: The CMS status (see the below screenshot) will show when the account is created in Stripe Connect but verification details have not been filled in yet.

Action Required: Click on “Click here to complete the verification process” (see the below screenshot). You will be redirected again to the Stripe Connect page to complete the pending verification.

• Paywall Account Verification Pending

CMS Status: The CMS status (see the below screenshot) will show when the account is created in Stripe Connect but some pending information is required.

Action Required: Click on “Click here to complete the verification process” (see the below screenshot). You will be redirected again to the Stripe Connect page to complete the pending verification.

• Paywall Account Verification Pending (Transactions Enabled)

 CMS Status: The CMS status (see the below screenshot) will show when the account is created, and verification details have been filled in. Stripe enables Payin. However, some pending information is still required.

Action Required: Click on “Click here to complete the verification process” (see the below screenshot). You will be redirected again to the Stripe Connect page to complete the pending verification.

• Paywall Account Verified

CMS Status: The CMS status (see the below screenshot) will show when the account is created, and verification details have been filled up. Stripe enables Payin and Payout both. Your identity is successfully verified by Stripe Connect.

Action Required: No action is required. However, you can raise a support ticket to reinitiate the identity verification process if required.

• Paywall Account Blocked

 CMS Status: The CMS status (see the below screenshot) will show when the verified account is rejected/blocked by Stripe which can’t be revoked. You can raise a support ticket and restart the verification process with a new email ID.

Action Required: Click on “Click here to raise a support ticket” (see the below screenshot). You will be redirected to the ticket creation page where you can raise a support ticket.

• Paywall Account Closed

CMS Status: The CMS status (see the below screenshot) will show when the verified account is closed by you at Stripe Connect Dashboard. You will have to start the identity verification process again.

Action Required: Click on “Click here to initiate identity verification process” (see the below screenshot).

How Payment is Processed (from the end-users to admin)

• Once the "Live Mode" is enabled and your identity is verified successfully with Stripe Connect, you can start receiving the payouts directly from the end-users for each event.
• The end-user users will pay for an event using the Stripe payment gateway.
• Muvi will retain a 9% commission on all end-user payments (pay-ins) as part of its service.
• Then additional payment gateway charges will be deducted by Stripe depending on your region.
• After all the deductions, the final amount will be directly transferred to your bank account linked with Stripe Connect.

For example,

• You have set the price of live streaming using the Paywall to $2.
• If there are 100 successful transactions, the total amount received from the end users will be $200.
• Out of $200, Muvi's 9% commission will be deducted (e.g., $18)
• Let's assume Stripe (the payment gateway) charges $0.25 for each transaction. So, the total transaction fee is $25.
• Finally, you will receive $200 - ($18 + $25) = $157 directly in your bank account connected with Stripe Connect. (This is excluding the refund from the end-users, if any)

For more information on the Paywall payment process click here.

How to Manage Chargebacks/Refunds to the End-Users

You can easily manage any payment-related disputes with the end-users (e.g., refunds/chargebacks) from the Stripe Dashboard.

• You need to log in to the Stripe Dashboard to manage the refunds/chargebacks.
• On the left-hand side of the Stripe Dashboard, click on "Transactions".
• You can view the list of all the end-user transactions.
• Select a specific transaction to process the refund.
• Click on "Refund" to process the refund.