Introduction

Sub-User Account feature allows your subscribers (end-users) to create multiple sub-user accounts (child accounts) under their account. The sub-users can view all the content that has been subscribed/purchased by the subscriber (parent account). However, the sub-users can not purchase any subscription/content themselves. The subscriber (parent user) can also edit, disable/enable, and remove the sub-user (child) accounts.

As a store admin, you can enable this feature for the subscription plan(s) you have already added to your store. This feature is applicable only for the all content subscription plan(s). Once the sub-user feature is enabled for a subscription plan, it cannot be disabled by the store admin. To disable this, the store admin needs to add a support ticket.

Note: Sub-user account feature is only enabled for "Modern" and "Revo" templates.

How to Enable Sub-User Accounts

As a store admin, you can enable the Sub-User Account option for the subscription plan(s) you have added. You can only enable this for only all content subscription plan(s). The option cannot be enabled for a specific content subscription plan(s).

• To enable Sub-User Account for a subscription plan, navigate to “Monetization” -->” Subscription” in the CMS.
• Click on “Enable-Sub Accounts” on the right-hand side of a subscription plan (for which you want to enable this option).
• When prompted, click on “Yes” to enable.

Note: Once you enabled Sub-User Account, it cannot be disabled form the CMS. You need to add a Support Ticket to disable it.

How Subscribers Can Add Sub-Users

Once the Sub-User option is enabled for a subscription plan, the subscribers who have purchased that subscription plan, will be able to add sub-user accounts or child accounts.

• To add sub-user, navigate to “Profile”-->” Manage Users”.
• Under “Manage Sub User”, click on “Add Sub User”.
• Type the “Name”, “Email Address”, and “Password” of the sub-user
• Click on “Add New User”. The sub-user will be added. Repeat the process to add more sub-users.

• Once the sub-user is added by the subscriber, the sub-user will receive an email with the store URL, User ID, and Password (see below screenshot). The sub-user can log in to the store and watch the content.

Note: All the restrictions (i.e. Geo-Block, Device Restriction, Simultaneous Streaming Restriction, etc.) that are applicable for the subscribers (parent accounts) are also applicable to the sub-users (child accounts).

How the Store Admin Gets Notified When the Sub Users Are Added

• When a subscriber adds a new user, the store admin also gets an email notification (see below screenshot).

• The store admin can also get the information about the new sub-users added by the subscribers from the “User Management” section in the CMS (“Support” -->” User Management”).
• The subscribers are displayed as “Parent Account” under the “Account Type” column and the Sub Users are displayed as “Child Account” (see below screenshot).

How Subscribers Can Manage Sub User Accounts

The subscriber can manage the sub-user accounts under “Manage Sub User”. The subscriber (end-user) can edit, disable/enable, and/or delete the sub-user accounts.

Edit Sub User’s Name

• To edit any sub-user account, navigate to “Profile”-->” Manage Users”.
• Under “Manage Sub User”, click on “Edit” on the right-hand side of a sub-user.
• Change the “Name” of the sub-user and click on “Update”.

Disable Sub Users

The subscribers can disable the sub-users.

• To disable the sub-users, click on “Disable” on the right-hand side of a sub-user.
• When asked for confirmation, click on “Yes”.
• Once the sub-user account is disabled, when the sub-user tries to log in, he/she will see the message on the login screen “Your account has been disabled. Please contact your account administrator”.

Enable Sub Users

• To enable the sub-users, click on “Enable” on the right-hand side of a sub-user.
• When asked for confirmation, click on “Yes”.
• Once the sub user’s account is enabled, he/she can again log in to the store.

Remove Sub User

The subscriber can remove a sub-user. Once the sub-user is removed, and then he/she tried to login to the store he/she will see the message “You have entered incorrect Email or Password”.

• To remove the sub-user, click on “Remove” on the right-hand side of a sub-user.
• When asked for confirmation, click on “Yes”.

• When the subscriber removes a sub-user, the store admin can see it in the “User Management” section in the CMS (“Support” -->” User Management”).