How to Add & Manage New Administrators (Sub-Admins)

How a New Sub-Admin Logs Into the CMS

Features Restricted for the Sub-Admins

Introduction

You can add your colleague(s), business partner(s), family member(s), or immediate reporter(s) as new administrator(s) to your account. You will be the main Admin of your account and the new admin accounts you will add will become the sub-admins of your account. You can create and assign different types of roles to the sub-admins. For example, you can create a role for a sub-admin only to manage the content in the CMS or only manage the Website in the CMS, and so on.

The sub-admins will get separate login credentials to log in to the CMS. Once they log in to the CMS as sub-admins, they can Manage Content, View Analytics, Customize Website Templates, and can make changes to the other features in the CMS depending on the roles that you have assigned to them. By adding the sub-admins, you don’t need to share your login credentials with anyone to allow them to make changes in the CMS.

Note:

The sub-admins cannot view the “Manage Permission” option in the CMS. So, they cannot add a new admin.
They cannot view the “My Account” page under the “Profile” to make any changes to the account subscription or cancel the account subscription.
The sub-admins cannot request a Live Demo from the CMS.

How to Add Roles for Sub-Admins

To add different roles for the sub-admins, navigate to “Settings” -->” Access Management” in the CMS.
Click on the “Roles” tab.
Click on “Add Role”.
Type the “Role Name”.
Under “Manage Permissions”, select the features you want the sub-admin to access.
Enable "Content Management", if you want the sub-admin to create and publish content (video, audio).
Enable "Website", if you want the sub-admin to manage the website template.
Enable "Applications", if you want the sub-admin to manage the templates of your mobile and TV apps. The sub-admin cannot access the App Dashboard.
Enable "Monetization", if you want the sub-admin to Create/Manage plans and set up payment gateways.
Enable "Player", if you want the sub-admin to configure player settings and manage the encoding profiles.
Enable "Marketing", if you want the sub-admin to manage the marketing notifications for the end users.
Enable "User Management", if you want the sub-admin to add/manage the end users of the store.
Enable "Analytics", if you want the sub-admin to view the overall performance of the website based on the user watch hours etc.
Enable "Settings" if you want the sub-admin to manage the webhook and store account.
Enable "Help Centre", if you want the sub-admin to add/ view the support tickets created for the store.
You can enable permission for a single feature, or multiple features.
Click on “Save” to save the role.
You can create multiple roles with different features.
You can also delete an existing role by clicking on “Delete Role”.
To update an existing role, click on the role to select it and then make changes to it (e.g., add/remove features).
Click on “Update” to save the changes.

Adding a New Sub-Admin

To add a new Sub-Admin, navigate to “Settings” -->” Access Management” in the CMS.
Click on the “Users” tab.
Type the “Full Name” of the new Administrator.
Type the “Email” address of the new Administrator.
Select the “Role” from the drop-down menu.
Click on “Save”.
The new Sub-Admin will be added, and you can view the details of the new admin in the CMS.
The new Administrator will receive an email with his/her login credentials.
Repeat the process to add multiple sub-admin accounts.

How a New Sub-Admin Logs Into the CMS

To log in, the new sub-admin will click on the login URL received in the email.
Admin will type the email address and password received in the email and click on the "Login" button.
Once the new sub-admin logs into the CMS, he/she can manage content, monetization, website templates, apps, and other features in the CMS based on the “Role” assigned to him/her by the store admin.
The new admin can change his/her password in the CMS. (My Profile -->Change Password)
The new admin cannot view the "My Account" page under "Profile".
The new Admin cannot view the "Manage Permission" option in the CMS.

How to Edit/Delete a Sub-Admin

To edit or delete a sub-admin, navigate to “Settings” -->” Access Management” in the CMS.
Click on the “Users” tab, You can view the sub-admin list.
On the right-hand side of a sub-admin, click on the “Edit Icon” to edit the sub-admin.
You can only change the sub-admin name and/or role and click on “Update”.
To delete a sub-admin, click on the “Trash Icon” on the right-hand side of a sub-admin.
When asked for confirmation, click on “Proceed” to delete.
Once the sub-admin account is deleted, he/she will not be able to log in to the CMS.

Features Restricted for the Sub-Admins

The following features in the CMS are by default restricted for the sub-admins. These features are only accessible to the primary admin.

My Account Page
Purchase subscription CTA in the Banner section which is displayed during the free trial period
Dashboard Infrastructure section
Activation of eLearning
Activation of Content Partner Portal
Activation of UGC
Activation of Alie
Payment Gateway Menu
App Dashboard in Apps Menu
Request Live Demo link in the dashboard
Guided Tour CTA in the dashboard
Dashboard Onboarding section

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