How to Access the Help Centre

Table of Content

Introduction
How to Access the Help Centre from the Muvi Website
How to Access Help Centre from the Muvi CMS

How to Access the Help Centre

Introduction

You can easily access the Help Centre from the Muvi Website or from the Muvi CMS. You can search for help articles/videos in the Help Centre, also you can find any related term to the streaming industry from our Wiki page and/or post any question in our "Community". Not only that, but you can also add support tickets and review your tickets from the Help Centre.

How to Access the Help Centre from the Muvi Website

To access the Help Centre from Muvi Website, visit https://www.muvi.com
From the website menu on the top bar, navigate to "Help" -->"Help Centre".
Click on the "Product Drop-Down" to select the product (e.g., Muvi One, Muvi One Classic, Muvi Live, Muvi Flex, Alie).
Click on the "Help Articles" tab to view all the help articles of a specific product.
You can also navigate the help articles from the 'Category' section on the left-hand side.
*To search for any help articles, type the keyword in the search (e.g., add content, upload video, etc.) and hit the "Enter" key on your laptop/desktop.
You can also explore multiple "Help Videos" on different products/features by clicking on the "Help Videos" tab.
Click on the "Wiki" tab to find the definition of any related term to the streaming industry (e.g., DRM, Encoding, etc.)
You can also post any question on the "Community" by clicking on the "Community" tab.

*Note: When you want to search for any help article, first select the product from the product drop-down and then type the keyword in the search to search for the help article related to that product. For example, if you want to search the help article for Muvi One Classic, then select "Muvi One Classic" from the drop-down and then type a keyword in the search bar to search related help articles for Muvi One Classic.